DELIVERY POLICY
Your card is charged when your order has been successfully delivered, just as how it would have been when ordering with cash on delivery. In other words, it is very rare that you need to worry about refund.
In the cart confirmation page, you will receive an Estimated Delivery Time. Please note that this is not a guaranteed delivery time for your order. Some areas may take longer due to the frequency of deliveries to the area. Our system calculates this estimated time considering the total amount of time to process your order. This includes the time to prepare the meal, transit time to the restaurant, and transit time to the delivery address.
When
placing your order, we consider these factors when calculating the Estimated
Delivery Time:
When we receive your order and we are ready to process it, we will attempt to contact you via the telephone number you provided on your order. At that time, we will confirm your order and provide the best estimate for the delivery (an approximate time window). Deliveries will be made as long as the restaurant is open. The delivery company will make every effort to deliver within the time frame provided.
You will receive a confirmation email and a push
notification from us stating the delivery time of your order so you can make
arrangements for someone to be home when the delivery man comes by. Redelivery
is not possible. If for whatever reason the delivery failed,
please note the situation will be logged, and your future orders with us will
be impacted.
Please ensure you have the total cash for your order if the chosen payment method was cash. If not, this could affect your future service with us. Examine your order upon delivery to ensure that the order received is the order that was confirmed. In the event there are missing items, please contact us at 876-778-8814 within 48 hours of your delivery. If the order is damaged or incorrect, please retain the item(s), take a picture and contact us at 876-778-8814 within 48 hours of your delivery. If the delivery personnel leaves your premises without any complaint from you, this represents your acceptance of the order in perfect condition.
There may be circumstances that require additional payment
by you if the conditions mentioned have not been met or you require special
services outside of our standard delivery. (For example, if you need a
specified time window, your address is not accessible via motor cycle or you
were not available for your scheduled delivery)
We try not to make any changes to the delivery address once
your order has been placed. Orders placed online begin processing immediately
in our system to ensure order fulfilment. If the delivery address must be
changed, your order will have to be cancelled and then replaced. We apologize
for any inconvenience.
It really depends on the circumstance. There are cases we offer a discount on the current purchase or a coupon offering a discount on the next purchase.